Securus Technologies plays a significant role in modernizing the incarceration experience today with the aid of advanced research and development in the field. At present, the company holds over 600 patents, and the figure is expected to rise in due course in the future. The company serves over 1.2 million prisoners across the country, and the more than 2,600 law enforcement and correctional agencies. Securus Technologies began its operation in the year 1986 amidst heavy competition, but with time, it has managed to put itself on the top spot in the inmate communication and criminal justice industry. The technology company provides far superior to many of its counterparts, and the best part is that the service is economical as well.
Securus Technologies believes in providing customers with uncompromising and attentive customer service, and its dedication and commitment to the customers were reflected further when it won the Gold Stevie Award for the best customer service training team. The company has set standards for all the different departments to ensure that the quality of its products and services are well-maintained and in tune with what the customers are looking for. The company also emphasizes on doing continuous research and development and is known to have a special arm for R&D. In a recent announcement, the company said that it has invested over $600 million in research and development and would continue to make more investments to stay ahead in the field.
One of the good things about the company is that it is transparent to its end users, and it is for this reason it released a media release recently. In the press release, the company showcased parts of the letters it received from thousands of law enforcement officials across the country. The letters of appreciation mentioned about how the services of Securus Technologies is helping them work efficiently and keeping them safe in a volatile and high-risk environment. As a law enforcement official myself, I feel that the company is doing a great job in building safer and more secure communities.